We want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we will gladly assist you with a return and refund.
1. Return Eligibility
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Returns are only accepted for items that are defective, damaged, or incorrect upon delivery.
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Items must be in their original, unused condition with all original packaging, tags, and accessories.
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We do not accept returns for:
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Items damaged due to misuse or improper handling.
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Items that have been used, washed, or altered in any way.
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Change of mind or personal preference.
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2. Return Process
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Step 1: Contact us at [email protected] within 7 days of receiving your order.
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Step 2: Provide the following details:
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Order number
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Clear photos of the defective, damaged, or incorrect item
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A brief description of the issue
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Step 3: Once approved, we will arrange a return pickup at your location.
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Step 4: The item will be inspected upon return. If it meets the eligibility criteria, a refund will be processed.
3. Refund Process
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Refunds are issued only for defective or incorrect items.
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Refunds will be provided in cash upon pickup of the returned item.
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No refunds will be given for refused Cash on Delivery (COD) orders.
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If a return request does not meet our eligibility criteria, it will not be processed.
4. Exchange Policy
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We do not offer direct exchanges. If you need a different item, you must place a new order.
5. Cancellation Policy
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Orders can be canceled before they are shipped by contacting us at [email protected].
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Once an order has been shipped, it cannot be canceled and must be processed as a return (if eligible).
For any questions, feel free to reach out to [email protected].
